CANCELLATION POLICIES

• TO AVOID ANY CANCELLATION FEE, YOU MUST CANCEL YOUR RESERVATION AT LEAST 36 HOURS BEFORE THE SCHEDULED DEPARTURE TIME FOR TOURS AND TRANSPORTATION IN THE SÁMARA AREA. FOR OVERNIGHT TOURS, THE CANCELLATION PERIOD IS 30 DAYS, AND FOR HALF AND FULL DAY TOURS, IT IS 15 DAYS.
• IF YOU CANCEL YOUR RESERVATION WITHIN 24 HOURS OF THE SCHEDULED DEPARTURE TIME, YOU WILL BE CHARGED 50% OF THE TOTAL RESERVATION COST. FOR TOURS IN SÁMARA AND TRANSPORTATION SERVICES, CANCELLATIONS MUST BE MADE 15 DAYS PRIOR TO THE DEPARTURE DATE FOR OVERNIGHT TOURS, AND 7 DAYS PRIOR FOR HALF AND FULL-DAY TOURS.
• IN THE EVENT THAT THE CLIENT DOES NOT ATTEND THE ACTIVITY (NO SHOW), A CHARGE OF 100% OF THE AMOUNT WILL BE APPLIED. FOR TOUR SERVICES, A MAXIMUM WAITING PERIOD OF 10 MINUTES IS ESTABLISHED BEFORE THE CLIENT IS CONSIDERED A NO SHOW.
• IN THE EVENT OF A LAST-MINUTE CANCELLATION, THE FULL RESERVATION COST WILL BE CHARGED.
• PLEASE BE ADVISED THAT ALL PAYMENTS MADE THROUGH THE PAYMENT LINK ARE PROCESSED VIA PAYPAL. IN THE EVENT OF A REFUND OR COMMISSION FEE, THE COMPANY WILL CHARGE YOU ACCORDINGLY. WE WILL COVER THE COMMISSION FEE DURING PAYMENT, BUT IT IS THE CLIENT'S RESPONSIBILITY TO COVER THE COMMISSION FEE IN CASE OF A REFUND.
• FOR CANCELLATIONS OF TOURS IN PROTECTED AREAS, A PRIOR RESERVATION FOR ENTRY IS REQUIRED AND IS PURCHASED ONLINE. IN CASE OF TOUR CANCELLATION, THE CLIENT MUST PAY THE ENTRANCE FEES AND THERE WILL BE NO TICKET REFUND. THESE PAYMENTS IN MANY CASES ARE MADE DAYS BEFORE TO GUARANTEE ENTRY TO THE PLACE.
• TOURS THAT INVOLVE WILDLIFE SIGHTINGS ARE NOT GUARANTEED 100%, AND NO REFUNDS WILL BE ISSUED IN THIS CASE.
• IT IS POSSIBLE FOR THE TOUR COMPANY TO CANCEL THE TOURS DUE TO WEATHER CONDITIONS AND PROVIDE A FULL REFUND TO THE CUSTOMERS.